Refund policy

🇪🇺 EU / EEA CUSTOMERS — RIGHT OF WITHDRAWAL

If you are based in the EU or EEA, you have a statutory 14-day right to withdraw from your purchase without giving any reason, in accordance with EU Directive 2011/83/EU and Directive 2023/2673/EU. To exercise this right, please visit our EU Right of Withdrawal page or contact us at sales@ya-sar.com. Refunds will be issued within 14 days of receiving your withdrawal request. Return shipping costs are borne by the customer unless the item is faulty.

RETURNS & EXCHANGES

All sales through YA|SAR are considered final.

We do not offer returns or direct exchanges for non-defective items.

However, if you receive a faulty or defective item, you may return it within 14 days of purchase or 7 days after receiving the item(s) (whichever comes later), subject to the eligibility requirements outlined below.

Eligibility Requirements for Refund(s):

  1. Defective or Faulty Items Only
  2. Refund Request Window
  3. Original Condition
  4. Non-Final Sale Item(s) Only

If your item(s) meet all of the above eligibility requirements, please reach out via email at sales@ya-sar.com

Refund Process:

  1. Initial Review
  2. Inspection & Approval
  3. Refund Timeline

Return Shipping Costs:

  • We will cover the cost of returns only if we have confirmed that the returned items are indeed faulty or defective.
  • In such cases, our customer service team will provide you with a pre-paid shipping label.
  • If items are not found to be faulty after inspection, you may be responsible for the cost of return shipping.

Additional Notes:

  • Right to Refuse: YA|SAR reserves the right to reject return/refund requests that do not meet our stated policy or to withhold the refund until the returned items are received and inspected.
  • Policy Modifications: YA|SAR may update or modify this policy at any time without prior notice.
  • Contact Us: For questions regarding returns, exchanges, or any general inquiries, please reach out via email at contact@ya-sar.com.